When you visit Prosperity Chiropractic for treatment we will need to collect some personal details from you, these details are stored and processed in line with the General Data Protection Regulations, 2018.
We are registered with the Information Commissioner's Office (ICO), our registered Data Controller is Gemma Graham. Gemma can be contacted on 07812 581 034 or gemma@prosperitychiropractic.co.uk
We are required to collect, process and store personal information about your health as part of our statutory duties under the Chiropractor Act 1994 and by our regulator, the General Chiropractic Council (GCC). It is essential that we process this data in order to provide you with the best possible treatment.
Your request for treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information we ask for but if you were to do that we would be unable to provide treatment.
We have a legitimate interest in collecting your information, because without it we couldn’t do our job effectively and safely. We also believe that it is necessary for us to be able to contact you in order to confirm and remind you of your appointment times and update you on any matters relating to your medical care, it is in your legitimate interest that we are able to contact you, this may be via phone, text, email or letter.
We will not contact you for marketing purposes nor pass your details on to any other party for marketing purposes
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25 years if this is longer), after this period you may ask us to delete your records if you wish.
All paper records at Prosperity Chiropractic are stored in locked filing cabinets, and the only person with access to these is Gemma Graham.
Electronic records are stored using a specialist records service, we have assurance from the providers that they are fully compliant with the General Data Protection Regulations. Access to these records is password protected as is access to our office computers.
We will never share your details with anyone who does not need access without your written consent.
You have the right to see what personal data of yours we hold and can also ask us to correct any factual errors. Provided the legal minimum period of 8 years has elapsed, you can also ask us to erase your records
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access your data have a genuine need to do so. If you feel that we are mishandling your data in some way you have the right to complain. Complaints need to be sent to the Data Controller (see above). If you are not satisfied with our response then you have the right to raise the matter with the Information Commissioner's Office
Testimonials.
"I am a 77 year old lady, I still keep a horse and compete in Weston reining. Gemma has kept me mobile over the years with regular MOT. I recommend her for anyone with joint pain, muscle pain, and stiffness and for correcting body alignment. She will gently put everything right" N Atherton.
"Gemma has helped me greatly with a long standing back problem via various treatment methods. She explains what she is going to do and why. Gemma looks at the whole body and not just what you think is the problem area" C Batten.
"I found Gemma provided a good standard of professional service in a friendly and compassionate way, and gave me some good advice regarding my treatment" G Boyle
"Visited Gemma several times over the year to work on long existing neck and back pain problems. Gemma was very knowledgeable and professional and her work has dramatically improved the problem. Her advice on posture and exercises has helped me to maintain a pain free neck. I would highly recommend that you go and see her to sort out your problems. Do not suffer in silence!" M McFeat.
"It can be a little daunting visiting a Chiropractor for the first time. You don’t need to worry however, Gemma has a wonderful knack of putting you at ease.
After a chat about my pains and a careful assessment, she explained and drew a clear diagram of my problem area and described how she intended to treat the problem.
Over the course of a few weeks Gemma’s treatment has returned my range of movement, from when I first saw her I could hardly move, now I’m close to being able to run again. I’m continuing to use the remedial exercises that she has advised me that will improve the problem and prevent a reoccurrence.
Gemma’s skill, knowledge, and friendly yet professional approach are to be commended" C Porter.
"I first visited Gemma as part of a Groupon offer in an effort to reduce the amount I was spending on Chiropractic treatment. Gemma identified the route cause of my pain and recommend complimentary treatments to help resolve the issues that previously had not been identified by other chiropractors. Highly recommended." E Gunn
"I went to Gemma with a really painful back, which she expertly relieved for me. It hasn't returned. I recommended Gemma to a friend who was also very please with the results.
I have never been to a chiropractor before, Gemma put me at easy and was very helpful and professional. I would have no hesitation recommending her to other friends if the needs should arise" L Bees
"I have used Gemma to help solve a recurring back problem. I can not speak highly enough of her chiropractic skills. Within 5 minutes of being in her room, she had identified all my major pains and aches, including some I had forgotten! It is always a pleasure to go and see her and my back is infinitely better as a result. Thanks for all your help Gemma! "A Greenwood.
"Gemma did an excellent job of identifying the cause of my back pain within our first session and set to work on quickly sorting it over a short run of sessions through gentle, but very effective McTimoney chiropractic techniques. Gemma gives a good balance of on-the-spot treatment and advice around physiotherapy exercises/follow-up work to do at home. " E Spillaine
"Gemma is my introduction to chiropractic services, and I've been highly impressed by her knowledge, expertise and bedside manner. I feel relaxed, in capable hands and confident she can remedy the problems I have - and give me a personalised strategy for avoiding them in future. I highly recommend her to anyone - I get the impression she's one of the best at what she does." G Caveney.
"Gemma has totally improved my lifestyle and now a regular client of hers as she gets my back ailments sorted in an effective and relaxed manner" H Cameron
"I visited Gemma due to a very painful shoulder. She very quickly located the source of the problem and after just a few sessions the pain disappeared. It is now several months later and the pain has not returned. I'd certainly recommend Gemma without reservation - she was just great." I Caskie.
"Gemma's knowledge and expertise was excellent. By making small precise adjustments to my back and the alignment of my hips, Gemma successfully resolved an on-going soreness that I had suffered sporadically with my lower back for a number of years. Unfortunately for herself, Gemma was too successful as I have not had to return in over 6 months. But should I ever have another issue I would definitely see her again for treatment. "A Gibson
"Gemma is friendly and professional. She was able to quickly identify the issue with my back. I would have no hesitation in recommending her to anyone." A Aistrup.
"I am delighted to recommend Gemma. In just a few sessions, she has made a big difference to the way my back moves, which in turn has made a huge difference to my energy levels and the way I feel about life" E Dawson.